Shipping and Return Policies
Shipping Information
We ship internationally with DHL and within Canada using FedEx. Once your order has been shipped, you will receive an automated email from the carrier containing your tracking number and shipment status.
Please note that shipping charges are non-refundable on returned orders. If you have any questions or special shipping requirements, please don't hesitate to contact us.
Return Policy
Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return it within 30 days of the purchase date for a refund, subject to the conditions below.
Return Requirements
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Returns must be initiated within 30 days of purchase.
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Products must be returned in their original condition and, whenever possible, in the original packaging.
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The product must be securely packaged to prevent damage during shipping.
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Please include your name, return address, order information, and reason for the return inside the package.
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Return shipping costs are the responsibility of the customer.
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Partial Refunds
A partial refund may be issued if the returned product:
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Shows visible signs of use or damage.
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Is missing parts, accessories, or original packaging.
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Is not returned in the same condition in which it was received.
All returned products will be inspected before a refund is issued.
Please send your prepaid return package to:
ProxyViz
5603 180 University Ave
Toronto, ON, Canada
M5H 0A2
The refund will be processed within a reasonable time frame and will be issued to the same credit card used to purchase your order.
If your order was defective, damaged or if we made an error, we will be pleased to refund the item and shipping costs for your order and for your return. Please contact us for further info.
Cancellation Policy
If you want to cancel your order, please contact us. If your order has not shipped, we will be happy to cancel your order. Please contact us immediately either by email or telephone and we will do our best to cancel the order.